Due to the nature of handmade products, please accept minor differences in details, which we guarantee will not noticeably affect the design of the product.
Some products may use natural materials such as jadeite and agate stones, pearls, quartz, shells, mother-of-pearls, and so on. Please allow minor variations in color, shade, marbling, or shape and size, which only add to the beauty of them.
- Self pick-up at our showroom
- Delivery by online transportation (ordered by customer), pick-up at our showroom
- Logistic partners: TIKI (domestic) *extra IDR 10,000 for insurance & DHL (international)
Orders are non-cancellable once they are confirmed.
Due to the nature of our products, unfortunately we do not accept returns & exchanges.
We carefully inspect and check all items before delivery. If the item(s) arrives defective, we will either repair or replace it with the same model(s) depending on its condition and cause of defect as determined by us.
In the case of our fault, all associated costs including repair, return and re-delivery shipping will be borne by us.
We are sorry but website orders are not eligible for refunds due to any reason(s).
Please note that we are not liable for damages that are caused to the items during transit or transportation.
If you are not based in Indonesia or would like your order shipped to international addresses, please place your order by <a href=”http://wa.me/6282223330048″>Whatsapp</a>.
<em>Please note that we do not provide free shipping for any order including both domestic and international. All fees associated with shipping and delivery are to be incurred by customer.</em>
An estimated delivery charge will be quoted at the time of order placement. This charge may be amended at a later date based on the weight, the geographic shipping location of the order, and the chosen logistic company. Delivery transit days to the recipient will vary depending upon the destination and the chosen logistic service.
Duties and taxes (including value added tax) will be the responsibility of the recipient. We cannot determine the exact amount of these fees in advance, however, an estimate will be provided to the purchaser prior to the time of shipping. The purchaser’s approval is needed to complete shipment.